Lobby Hostess - Front Office

About the role

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer‑tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create a seamless, intuitive, signature experience, making our guests’ stay free from stress and filled with success.

As a Host / Hostess you will be responsible for welcoming guests to our hotel and creating the first impression and lasting memories. You will have the ability to influence the overall experience through engaging dialogues and stories with our guests during their stay at our hotel. Your interactions with the guests will include extending personal service and attention to all guests, with particular emphasis on Regency Club and VIP guests. This role is expected to provide prompt, courteous and efficient service to all guests, so as to achieve a high level of guest satisfaction through personalized service from arrival to departure.

Qualifications

• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Relevant degree or diploma in Hospitality or Tourism management
• Desire to constantly learn and ambition to grow
• Ability to work under pressure

What we are offering

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