Assistant Manager

The Assistant Manager is responsible for supporting the Shop / Department Manager in the effective running of the Shop / Department and replacing him / her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Responsibilities

• Communicate sales plans and targets to the Shop / Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
• Assign routine and non‑routine tasks and assist in the schedule preparation for the Sales Associates,
• Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or elevate them as appropriate in order to ensure operational effectiveness and customer satisfaction
• Handle or assist the Shop / Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

Qualifications

#J-18808-Ljbffr