Assistant Manager Operations - tMart

Job Description

• Managing the full operations end to end (inventory management, pick-pack process, property / asset management, operational standards, expense control, maintenance related).
• Inventory management : Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink / Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
• Pick-Pack process : Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item / quantity at the correct price) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
• Property / Asset management : Proper management of the property and facility, plus asset management and tracking.
• Expense Control : Identify potential opportunities to reduce expenses with same operational efficiency.
• Maintenance related : Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
• Managing Productivity, work standards, and development of store staff.
• Monitoring and managing the store costs VS budget for the section.
• Ensuring continuous improvement of current performance VS accepted standard / best practices at the store (i.e. stock level, productivity, service level).
• Monitoring financial and operational performance of each store and initiating required actions for improvement.
• Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
• Developing action plans with the department manager to address weak areas in need of improvement.
• Instituting training and developmental programs for staff and monitoring effective implementation.
• Ensuring proper implementation of merchandising and space planning guidelines in stores.
• Monitoring product range availability according to selected store product range.
• Develop preventive and regular maintenance plans.

Qualifications

Education

Bachelor’s degree in Business Administration , Operations Management , Supply Chain , Logistics , or a related field.

Lean Six Sigma certification (Green Belt or higher) is a strong plus.

Experience

5–7 years of experience in operations management , preferably in retail, grocery, FMCG, or e-commerce fulfillment .

Proven experience in inventory control , pick-pack processes , and store or warehouse operations .

Prior exposure to Q-commerce or dark store operations is a strong advantage.

Experience managing teams, budgets, and performance KPIs .

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