Service Management Specialist

Job Description

The Service Management Senior Specialist is responsible for overseeing key ITIL service management functions, including incident, problem, change, and asset management. The role ensures IT service continuity, timely resolution of disruptions, compliance with service levels, and continuous improvement of IT processes. The incumbent plays a critical role in analysing trends, conducting root cause analysis (RCA), maintaining asset data integrity, and supporting change initiatives while aligning with the organization's IT governance standards

• Expertise in ITIL-based process architecture and ITSM governance.
• Advanced analytical and reporting skills, including KPI / SLA tracking and trend analysis.
• Strong communication, documentation, and presentation skills.
• Ability to translate service performance data into actionable insights.

Key Responsibilities :

Requirements