Receptionist

Overview La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 rooms and suites, nine dining and entertainment outlets, two nightlife venues, two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Located in central Doha, the hotel is two minutes from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport. As part of Accor, the hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our Academies designed to sharpen your skills

Opportunity to participate in Corporate Social Responsibility activities

Career development opportunities with national and international promotion opportunities

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and offer a job and brand that match your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life, so that during your journey with us you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS

Job Description Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following :

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Meet the needs of customers and inform them of the services offered

Propose a response adapted to the needs of the customer

Know the geographical and competitive environment of the establishment

Present the Group's or brand's loyalty program

Apply the procedures and policies defined by the brand and the hotel; handle Reception (Check-in & Check-out) for customers and the team

Guest registration and room assignment, accommodating special requests whenever possible

Know cash handling procedures

Have thorough knowledge of Front Office systems, e.g., Opera

Have working knowledge of reservations

Handle telephone, internal and external communications

Have full knowledge of master keys, card system

Handle check-in and check-out efficiently

Qualifications

Guest-focused personality is essential; experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English; additional languages are a plus

Knowledge of the hotel industry

Ability to work effectively in a team and sense of initiative

Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world; dare to challenge the status quo!

BELIMITLESS

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