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Spa Receptionist

Spa Receptionist

AnantaraDoha, Ad-Dawhah, Qatar
16 hours ago
Job description

Job Description

The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment, handling all front desk operations efficiently, managing appointments, and ensuring exceptional guest service throughout the spa experience.

Key Responsibilities

Guest Services

  • Greet guests in a professional, friendly, and welcoming manner.
  • Provide detailed information about spa services, treatments, and facilities.
  • Handle check-in and check-out procedures for spa guests.
  • Assist guests with inquiries, special requests, and product recommendations.
  • Ensure guest satisfaction by addressing feedback promptly and professionally.

Reservations & Scheduling

  • Manage spa booking system, scheduling appointments accurately and efficiently.
  • Coordinate with therapists and technicians to ensure smooth daily operations.
  • Confirm appointments and follow up on cancellations or rescheduling.

    • Administrative & Front Desk Duties

  • Handle phone calls, emails, and walk-in inquiries.
  • Maintain accurate guest records and service history.
  • Process payments, issue receipts, and reconcile daily cash / credit transactions.
  • Maintain cleanliness and presentation of the reception and waiting areas.

    • Sales & Promotion

  • Promote spa services, packages, and retail products to maximize revenue.
  • Support marketing campaigns and special promotions.
  • Track and report daily sales and booking statistics.

    • Qualifications

    Education

  • High school diploma or equivalent; diploma / certificate in hospitality or spa management preferred.

    • Experience

  • Minimum 1–2 years in a receptionist or customer service role (experience in a spa, salon, or hospitality environment preferred).

    • Skills

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in POS systems and booking software (e.g., Mindbody, Zenoti, or equivalent).
  • Professional appearance and demeanor.
  • Customer-oriented with a focus on providing exceptional service.

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    Receptionist • Doha, Ad-Dawhah, Qatar