Senior Style Advisor - Zegna Qatar Doha, Qatar

| | || | || Senior Style Advisor - Zegna Qatar | || | || | || Senior Style Advisor - Zegna Qatar | || CompanyID (accounts for anonymous companies) | 693,176 |# JOB CONTENT# EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE

• Education / Qualification
• High school qualification
• Experience
• 4 to 6 years retail sales or customer service experience.
• Functional Skills & Specific Knowledge
• Good communication and interpersonal skills
• Pleasant personality and good grooming
• Passion for retail industry# COMPETENCIES
• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual ThinkingTo deliver excellent customer service through : Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
• KEY RESPONSIBILITIES
• FUNCTIONAL RESPONSIBILITIES
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts / bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

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