About Calo
Launched in Bahrain in November of 2019 Calo is on a mission to make healthy easy. Were a team of dedicated people driving this mission by providing better faster and cheaper ways to access food through technology.
Role Overview
Were looking for an Operations Training Specialist in Qatar to oversee the organizational training strategy for our operations team and assess its impact. Youll identify training and developmental needs to drive training initiatives that build loyalty to the company while working across departments to get the team up to speed in their specific vertical. The ideal candidate will enhance the teams skills performance productivity and quality of work.
Main Responsibilities
Planning and Coordination
- Coordinate the training schedule and training calendar with all MP trainers
- Coordinate with trainers subject matter experts and other stakeholders to ensure availability and alignment with training objectives and training-related projects
- Collaborate closely with HR and ensure each team member has their passport
- Responsible for updating the onboarding and planned calendar for all team members
Participant Management
Ensure new joiners are following the training schedule as per the training calendarUpdate and assist trainers in quiz and survey links and coordinate with the Training TeamAttend all meetings related to training topicsResponsible for giving the knowledge assessment exam during probation or if neededResponsible for conducting quarterly knowledge assessments for all Junior Team MembersConduct or assist in train-the-trainer sessions with the help of other stakeholdersAdministrative Tasks
Design and prepare Training tools like curriculum SOPs or presentationsEnsure training materials such as session slides quizzes and surveys are prepared for the trainersPrepare training-related documentation such as training agendas handouts and certificates.Handle post-training tasks such as compiling feedback from participants and trainersResponsible for updating the profile and training progress for each team member on the DatabaseCommunication
Coordinate with the Training Manager or other stakeholders to ensure alignment with organizational goals and training needs.Collaborate with HR in making sure that new joiners are encoded on the SystemCollaborate with the Training Managers Operations Team and Cross-Functional Teams on other SOPs that need to be documentedServe as a liaison between trainers trainees and other stakeholders.Evaluation and Reporting
Assist in identifying training needs and gaps within operationsCollect feedback from trainees and trainers after each session to evaluate training effectiveness. (Post-survey Evaluation)Analyze training data and prepare reports on key metrics such as participant satisfaction learning outcomes and training impact on employees skills and KPIs (Key Performance Indicators)Make recommendations for improvements based on evaluation resultsMonitoring and Tracking
Monitor and update training progress in the implementation planAssist or create Training Visuals such as PowerPoint presentations etc.Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if neededResponsible for controlling organizing and storing all training passportsRecord all completed training sessions by stamping and stickering each team members training passportIdeal Candidate
With a background in the Food / Bulk Cooking Industry of at least 1- 2 yearsExperience as a Training Coordinator or similar role with at least 1-3 yearsResult- Oriented / Result-DrivenAble to effectively communicate in both verbal and written EnglishAttention to detail and ensuring accuracy of information in the training materials and other training resourcesEnjoys learning and is committed to continuous improvement / developmentKnowledge & Competency
Adaptability and Flexibility. Ability to work in a fast-paced environment and adjust training plans based on feedback or changing training needs.Strong organizational skillsAble to work on multiple projects and work with tight deadlines#J-18808-Ljbffr