Referral and Booking Management System Agent

Responsibilities

• Manage incoming referrals, ensuring accurate data entry and timely processing.
• Schedule appointments and bookings, coordinating with patients and healthcare providers.
• Maintain accurate records of all referrals and bookings within the system.
• Troubleshoot and resolve any scheduling conflicts or booking issues.
• Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
• Generate reports on referral and booking activity, identifying trends and areas for improvement.
• Collaborate with other team members to ensure efficient workflow and optimal patient care.
• Maintain confidentiality of patient information and adhere to data protection protocols.

Qualifications