QNB3486 - Associate - IT Governance and Performance (Qatarization)

QNB3486 - Associate - IT Governance and Performance (Qatarization)

About QNB :

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest-rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The bank has received many awards from leading international specialized financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary

The incumbent is primarily responsible for implementing, documenting, delivering and supporting In-House and Distributed Applications by coding, documenting, unit testing, and maintaining software programs and applications as specified by Business Analysts using standard development tools.

Main Responsibilities

• Shareholder & Financial : Carefully analyze possible software and application program changes to ensure congruence with the Group’s long‑term planning and approved strategy.
• Design, implement, document and develop applications as per the specified budget and plan.
• Implement KPI’s and best practices for In-House and Distributed Applications System Analysis.
• Promote cost consciousness and efficiency, and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Liaise with concerned business units for their information requirements and follow‑up to answer their business needs.
• Assist customers in all their queries on the bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn‑around time.
• Build and maintain strong / effective relationships with related departments / units to achieve the Group’s objectives.
• Provide timely and accurate data to external / internal auditors, compliance, financial control and risk teams when required.
• Develop new applications as per user requirements and the plan specified by the designated systems analysts.
• Correct bugs and errors by making appropriate changes, retesting the program to ensure desired results are produced.
• Conduct trial runs and perform testing of programs and software applications to ensure accurate information and correct instructions.
• Compile and document the program and perform subsequent revisions, inserting comments in the coded instructions for clarity.
• Perform revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
• Write, analyze, review, and rewrite programs using workflow charts and diagrams, applying knowledge of computer capabilities, subject matter, and symbolic logic.
• Write or contribute to instructions or manuals to guide end users.
• Investigate whether networks, workstations, the central processing unit of the system, and / or peripheral equipment respond to program instructions.
• Prepare detailed workflow charts and diagrams describing input, output, and logical operation, converting them into coded instructions.
• Perform systems analysis and programming tasks to maintain and control the use of system software.
• Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.
• Comply with existing standards and policies as set by the Group’s management.
• Use object-oriented programming languages, client / server application development processes, multimedia, and Internet technology.
• Abide by the policies and procedures developed for maintaining Information Security for the Data Centre Operations and take on active responsibilities in achieving, managing and maintaining ISO 27001 standard.
• Fully understand user requirements as provided by business analysts.
• Possess knowledge of system design and data dictionary concepts to develop a workable and comprehensive application.
• Possess and implement the development life cycle followed within the Group.
• Identify and pursue professional development opportunities.
• Proactively seek opportunities to remain current with professional field developments.
• Comply with all applicable legal, regulatory and internal compliance requirements (AML & CTF, sanctions, data protection, fraud control, whistle‑blowing, conflict of interest, insider dealing).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with conduct‑risk policy.
• Support the framework of RCSA, KRI, incident reporting and remediation, as appropriate, in accordance with operational risk management requirements.
• Maintain appropriate knowledge to ensure full qualification for the role.
• Complete all mandatory training provided by the bank, attain, and maintain required competence levels.
• Attend mandatory (internal and external) seminars as instructed by the bank.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintain confidentiality regarding customer and internal bank information obtained during the course of business, providing such information only on a need‑to‑know basis to senior management, audit, compliance functions and relevant regulators.
• Maintain high professional standards to uphold QNB’s reputation and strengthen its market leadership position.
• Perform other ad hoc duties / activities related to QNB that management might request from time to time.

Education and Experience Requirements

Attachments Required

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