UX Experience Manager | Qatar

Job Summary You will lead iHorizon’s User Experience talented team of UX / UI designers, driving innovation and delivering exceptional user experiences. With a focus on technology enablement, you will establish best-practice methodologies and foster a culture of continuous learning. By building strong user relationships, you will ensure satisfaction and translate business needs into impactful designs. Your expertise in driving efficiency, embracing emerging trends, and nurturing a high-performing team will be key to enhancing the organization's user experience and overall success.

Reporting Structure

This job reports to Director – Services Development and Delivery.

The UX / UI team members will report to this role.

Job Objectives

Lead and manage a talented UX design team, fostering collaboration and professional growth.

Establish best-practice methodologies and stay updated on emerging trends and technologies.

Drive exceptional user experiences by understanding business needs and delivering high-quality solutions.

Foster innovation, continuous improvement, and technological excellence within the team.

Recommend services or changes based on market needs

Job Responsibilities Team Enablement and Management

Build and lead the UX design team, fostering a collaborative and innovative environment.

Develop, mentor, manage, and motivate a team of talented staff to deliver exceptional UX / UI solutions.

Customer Satisfaction and Relationship Building

Own user satisfaction from a UI / UX perspective, building strong relationships with key stakeholders to understand their business needs and provide them with excellent service.

Collaborate closely with stakeholders to ensure their feedback is incorporated into the design process and align design solutions with their requirements.

Ensure the team delivers high-quality solutions that align with Ooredoo’s expectations and drive customer success.

Project Ownership and Implementation

Take ownership of the outcomes of teamwork on all projects, ensuring successful implementation and involvement in implementation details when needed.

Strive to continuously enhance the efficiency, quality, and innovation of the UX design function within the projects.

Execute post-implementation reviews for all projects, focusing on capturing lessons learned and identifying areas for improvement in the UX design process.

Research and Adoption of UI / UX Design Trends

Establishing Best-Practice UI / UX Design Methodologies

Establish and document best-practice UI / UX design methodologies, ensuring the team follows industry standards and leverages the latest tools and practices.

Stay updated on emerging trends in UX / UI design and technology, bringing innovative ideas and approaches to the team.

Enable the UX design team to work with the latest technologies and tools necessary for their roles.

Marketing and User Experience Enhancements

Recommend new services / enhancements to existing services based on latest market trends and benchmarking towards competitors locally and internationally

Form focus groups comprising end user to gather feedback and leverage insights to propose and implement user experience enhancements. Test new strategies for driving user value

Increase user satisfaction, loyalty and advocacy through recommending changes to the user experience that would address their expectations

Champion opportunities to consistently improve the experience on the different Ooredoo digital channels

Drive user retention, reduce churn and increase user satisfaction

Map the user journey and identify opportunities to proactively intervene on behalf of the end user

Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement

Managerial Responsibilities Team Hiring & Selection

Contribute to defining team Job Descriptions and competencies.

Perform interview & selection activities and facilitate onboarding & orientation of new Team Members

Team Management

Build a transparent, open, and consistent communication system between self and team members

Consistently monitor team's work and performance by conducting regular team meetings and systematic review sessions

Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals

Assist and support team in achieving team goals and elevating productivity

Manage the design and implementation of team scorecards in collaboration with Strategy

Ensure continuous reporting of KPIs

Manage underperforming Team Members

Employee Development & Performance Management

Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback

Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring

Contribute to career path planning by creating Development Plans for individual team members and ensuring plan implementation

Aid in Succession Planning by determining the critical roles in the team and identifying ideal successors for the critical roles

Ensure training need analysis is done for Team Members and that the chartered training programs are administered properly

Processes, Best Practices & Work Standard Management

Ascertain that the work processes and tools followed by the Team are effective and of high-performance standards

Establish and document best practices

Compare current practices to relevant industry best practices and bridge gaps (if any)

Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained

Evaluate the efficacy of the tools and constantly update them

Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model

Job Requirements Educational Qualification

Bachelor's degrees in art, graphic design or similar fields

Relevant UX design certificates

Previous Work Experience

At least 10 years of experience as an UI-UX Designer, 5 of which at a senior / leadership role

Rich UX design portfolio

Experience with design software (e.g., Adobe Creative Suite) and front-end development technologies (HTML, CSS, JavaScript).

Strong experience with HTML5 & CSS3

Strong knowledge of usability factors in Human Computer Interaction

Detailed working knowledge of leading UI / UX design tools and methodologies

Skills and Abilities

Proficiency in UX / UI design principles, methodologies, and best practices.

Strong knowledge of wireframing, prototyping, and UI design tools (e.g., Sketch, Adobe XD, Figma).

Ability to plan, conduct, and analyze usability testing sessions and user research.

Understanding of interaction design principles and information architecture concepts.

Familiarity with mobile design considerations and responsive design techniques.

Skill in analyzing data to make data-driven design decisions and optimize user experiences.

Very good ability to discuss and explain design options

About iHorizons iHorizons is a leading provider of business solutions and technology services in the Arab World. Headquartered in Doha, Qatar, we work with prominent clients to support their digital service migration journeys. The ultimate outcomes are radically improved customer experiences and increased operational efficiencies.

We are a forward-looking organization, always enhancing our methodologies and adopting new technologies so that we would serve our customers better and improve our position in the market. We have an outstanding culture, and we provide unique opportunities for career growth to all our staff.

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