Customer Experience Manager - Telecom (CEM001)

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Responsibilities

Define and implement customer journey and experience strategies.

Oversee call center, digital, and in-store service operations.

Monitor NPS and customer satisfaction scores.

Lead service recovery and complaint management processes.

Collaborate with product and marketing teams for seamless client experiences.

Qualifications

Bachelors degree in Business, Communications, or related field.

8+ years in customer experience management, telecom preferred.

Proven track record in service transformation initiatives.

Strong analytical and communication skills.

Bilingual Arabic / English essential.

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