Waiter / Waitress

Job Description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by Supervisor.
• Filling in for absent staff as needed.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg : No Garlic, less spicy etc., Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer's table.

Skills

Candidates must be / have

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