F&B Waiter / Waitress

Job Title : F&B Waiter / Waitress

Reports to : Supervisor, Assistant Manager, Manager

F&B Waiter / Waitress Job Summary

To provide warm and genuine service, delivered with passion and dedication, always exceeding our guests' expectations. To provide full operational support to the restaurant Team Leader / Supervisor and Managers. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. To achieve these goals; thorough training, strong associate support, teamwork, and feedback.

Essential Duties and Responsibilities

Guest satisfaction

• Ensures to deliver the brand promise and always provide exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and hotel.
• Resolve all guest and associate complaints quickly and efficiently.
• Maintains positive guest and associate interactions with good working relationships.

Operations

Standard Responsibilities

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. Keep all such information confidential and do not disclose it to anyone outside the company, guests, and associates, unless otherwise stated.

Health & Safety

Be fully conversant with :

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