Assistant Laundry Manager - Hilton Salwa

Job Description - Assistant Laundry Manager - Hilton Salwa

An Assistant Laundry Manager is responsible to oversee the team of laundry, linen and uniform section towards achieving the operational objectives while ensuring that the hotels operational standards are met. Also ensures quality controls are in place and manage customer service inquiries.

What will I be doing?

As a Laundry Manager, you will be responsible for performing the following tasks to the highest standards :

• Enforces policies, procedures, rules and regulations as per hotel standards
• Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed
• Develop and implement standard operating procedure, as well as production and quality standard
• Follow up with engineering department on preventive maintenance and repair orders
• Assist Laundry Manager for preparing departmental budget and goals programmed
• Provide training to laundry employees and take corrective action when performance is not satisfactory
• Ensure that laundry employees are knowledgeable about hotel’s services and facilities
• Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness
• Resolve all guest complaints and recommend improvement in operation in order to develop better service standards
• Assists in standardizing the method in which laundry tasks will be performed.
• Makes recommendations to the Laundry Manager / Director of Housekeeping.
• Manage customer service issues quickly and effectively.
• Responsible for proper running of equipment and proper amounts of chemicals.
• Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
• Assists in the recruitment and selection of laundry personnel.
• Assigns schedules and duties to laundry staff as per business needs.
• Assists in determining staffing requirements necessary to meet the Laundry Department's needs.
• Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.

What are we looking for?

An Assistant Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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