Enterprise Content Management Specialist

Purpose

This position is responsible for developing, implementing, and managing the organization's content management systems, ensuring secure, accessible & compliant digital content management, and driving digital transformation through ECM technologies & best practices.

Responsibilities

• Collaborate with cross‑functional teams to gather requirements and design solutions.
• Ensure the efficient management of digital content.
• Configure and optimize ECM platforms, manage content workflows & ensure data integrity and security.
• Train, support users, and perform regular system audits.
• Stay abreast of the latest ECM trends and technologies & lead innovative ECM solutions to enhance the organization's information management capabilities.
• Develop and deploy document management systems.
• Implement records management tools and maintain collaboration tools.
• Collect and analyze business requirements and workflows.
• Lead implementation of strategies for content management and information sharing.
• Tailor ECM applications to client needs and ensure security & accessibility.
• Validate ECM compliance with industry standards and regulations.
• Create system architecture documents and develop data models.
• Write user guides and training materials for ECM.
• Diagnose performance and functionality issues and resolve user experience problems.
• Conduct training sessions and assist users in adopting ECM solutions & best market practices.
• Assess system effectiveness, recommend, implement improvements and enhancements.
• Research emerging ECM technologies and integrate new solutions & best practices into projects.
• Monitor performance by gathering relevant data and producing statistical reports.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology and Management

Industries

Transportation, Logistics, Supply Chain and Storage

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