Director of Spa

Director of Spa at Kempinski Hotels

Location : Doha, Qatar

Department : Spa & Recreation

Compensation : ر.ق0 / month

Application Deadline : 31 December 2025

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Managing Spa Operations and Budgets

Selects vendors for spa retail operations and manages contract agreements.

Oversees retail product research, selection and purchasing, and product display.

Manages supply inventories and purchasing control, including uniforms.

Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.

Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

Creates and coordinates special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, and special spa services for specific groups and negotiations of spa contract addendums.

Develops and manages spa promotions, including gifting programs, gift-with-purchase, co‑op marketing efforts and holiday events.

Ensures spa services are included in all property‑related marketing and advertising.

Identifies and recommends new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

Monitors and manages the payroll function.

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Manages spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Conducting Human Resources Activities

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Shares findings with employees to develop corrective actions and ensures corrective actions are taken to improve results.Interviews and hires management and hourly employees with the appropriate skills to meet business needs.

Develops, implements and maintains a spa orientation program for new hires.

Administers the performance appraisal process for direct‑report managers.

Develops business goals and creates appropriate development plans.

Establishes and maintains open, collaborative relationships with employees.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction to address concerns.

Ensures regular ongoing communication to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired business results.

Celebrates successes and publicly recognizes team members’ contributions.

Seniority level Director

Employment type Full‑time

Job function Other

Industry Hospitality

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