Guest Relations Agent

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Mandarin Oriental is the award-winning owner and operator of luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. The Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. About The Job

Based at Mandarin Oriental, Doha within the Front Office Department, the Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. The incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. Responsibilities

Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and participate in VIPs meetings Assist the Front Office during need periods Handle guests’ complaints Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments Qualifications

Minimum 2 years of experience working in a 5-star hotel environment A minimum of 1 year of Front Office experience Previous experience working in the Middle East Region is an advantage Strong command of Microsoft Office products Effective verbal and written communication skills in English; Arabic is an advantage Our commitment to you

Learning & Development. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. Complimentary nights and attractive rates on rooms for you and your loved ones through the MOstay programme. Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. Different retirement plans depending on length of service and role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets We’re Fans. Are you?

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