Lobby Ambassador

What you will be doing :

Provide a seamless and personalized arrival experience engaging first-time visitors and offering directions

Anticipate guest needs and exceed expectations

Recognize and welcome repeat guests, elite members and VIPs

Offer prompt professional and discreet service

Confidently respond to guest inquiries with strong product knowledge

Creatively resolve incidents to turn around negative experiences

Remain available and proactive in guest interactions

Assist with hotel facilities and promotions

Handle cashiering and administrative duties related to lobby operations

Coordinate pre-arrival communications and ensure readiness

Promote upselling and cross‑selling opportunities

Uphold Accor values and service standards

Perform other duties as assigned

Qualifications : Your experience and skills include :

Excellent communication and interpersonal skills

Previous experience in guest relations or front office preferred

Strong understanding of the local market and guest expectations

Passion for hospitality and creating memorable guest moments

Ability to multitask and work collaboratively across departments

Thriving in fast‑paced environments and love creating memorable guest experiences.

Tech‑savvy with Opera or similar systems

Guest‑oriented, approachable and genuinely service‑minded

Additional Information : Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work : No

Employment Type : Full‑time

Key Skills Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing

Experience : years

Vacancy : #J-18808-Ljbffr