Hotel Sales Executive

Doha, Qatar Posted 2 days ago Unlimited Hospitality & Accommodation Responsibilities and Obligations : Hotel Strategy and Budget

Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities. Organize activities to reach the targets set by management. Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets). Account Management

Manage Business Accounts with professionalism and persistence to fill the hotel as per the Sales and Marketing Plan, revenue strategy, and objectives set. Ensure all aspects of the potential of the account and all contacts have been screened and reported. Ensure all conversations and decisions with clients met each day are registered. Ensure territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships. Maintain a clean and up-to-date database at all times. Ensure guest satisfaction with Sales, Reservations, C&E and others by staying informed on the booking process and getting involved when needed. Meet the minimum number of sales calls required by management. Meet the minimum number of entertainment lunches or dinners required by management. Meet the minimum number of site inspections required by management. Communicate leads to relevant sister-hotels, colleagues, or departments within the same day. Attitude and Communication toward the Client

Represent the hotel in the market and communicate the hotel strategy with clients. Be correct and respectful with clients. Respect decisions and deadlines given to clients, even if another department is involved. Do not over-promise; ensure a 'Yes' is realistic and explain reasons for possible negative answers. Ensure all KEY accounts are introduced to the key Head of Department and DOSM. Recommend and / or organize client gatherings to create multi-level contacts within the hotel. Attitude and Communication toward Internal Colleagues and Departments

Maximize communication flow with colleagues from other departments to achieve guest satisfaction on time. Follow up on Leads. Keeping up the Standards

Read all policies and procedures for the Hotel and the Sales Department and ensure they are applied accordingly. Be responsible for the quality of correspondence and any written or verbal communication internally and externally. People

Ensure a pleasant atmosphere in the Sales Department. Respect colleagues and superiors and choose the right communication tools and manners in case of potential conflicts. Be helpful with colleagues and superiors. Communicate pleasantly and professionally with other departments. Reporting

Attend daily meetings set by the Head of the department. Attend weekly Sales and Marketing Department meetings. Provide Management with Sales Statistics performance reports as per department standards in due time. Deliver reports to Management when required within deadlines. Participate in Monthly Report production. Keep up to date with the PMS available reports. Ensure all accounts are entered in the Front Office System for tracking results. Marketing

Follow up and implement marketing activities agreed on a rolling plan. Identify opportunities within the market and territory and inform management. Participate in mailings when required in the respective territory. Recommend internet presence on specific websites. Conform to brand standards and corporate identity. Credit Management

Ensure KEY accounts are credit approved. Extend credit as agreed with Finance and ensure accounts stay within pre-set credit limits. Initiate Credit Application for potential accounts and assist the credit process with necessary documents. Assist the Credit department in reducing payment collection lead time. Skills

Experience with a Sales Approach in the Hotel Industry or a similar industry. Positive attitude towards guest service and self-motivation. Good command of the English language; Arabic is a plus. Strong Organization, Communication, and Negotiation skills. Be an Implementer, Achiever, and Team Player.

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