Guest Relations Supervisor

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel’s standards and enhances the guest experience.

Key Responsibilities

• Guest Service and Satisfaction

Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.

Train, guide, and motivate the guest relations team to uphold the hotel’s service standards and policies.

Coordinate with the front office, Villa Host, and F&B teams to personalize guest experiences and ensure seamless service.

Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.

Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel’s standards.

Qualifications

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