Senior Customer Service Agent

Senior Customer Service Agent at Hamad International Airport. Join our award‑winning team and deliver world‑class service every day. The role offers passengers the highest level of service, ensuring a seamless and convenient experience. This role is designed for outgoing, detail‑oriented individuals passionate about service delivery and committed to positive customer interactions. Key responsibilities

Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re‑locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities at Hamad International Airport. Conduct surveys for the customer service improvement team to proactively identify customer needs and positively influence perception of the airport. Prepare, coordinate and monitor weekly Lost Property disposal with governmental agencies. Check overall standard quality (including asset serviceability and cleanliness) of the PTC to ensure KPI and SLA are met. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for meals provided to passengers affected by a disruption of airport operations. About you

Education : Bachelor’s Degree or equivalent with minimum one year of job‑related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high‑quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer‑centric operations. Availability for shift work, including weekends and holidays. Seniority level

Entry level Employment type

Full‑time Job function

Customer Service Industries

Airlines and Aviation Referrals increase your chances of interviewing at Hamad International Airport by 2×.

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