Customer Care Agent - 12 months

Responsibilities

• Attending customer telephone calls which lands on the designated numbers
• Coordinating with operations team for the required information to be shared with the customers.
• E mail support which involves
• Coordinating with operations team to ensure the required queried raised has been addressed and completed.
• Ensuring the customers are given right information as required by them.
• Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Requirements

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