Concierge Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.

About The Role

The Four Seasons Resort and Residences at The Pearl-Qatar is looking for Concierge Agent to join our talented team. Don’t miss this unique opportunity to join our team and be part of the world’s leading luxury hotel company.

What You Will Do

• The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed.
• The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
• Conducts pre-arrival process to contact all future guests to arrange services including but not limited shipping packages, various Transportation methods, and researching different vendors and service providers.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person, phone, FS Chat and by email.
• Communicates with internal personnel and departments via radio, phones. Chats with guests via messenger applications and utilizes the Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.
• Assures that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establishes close contacts with vendors to provide information, tickets and reservations for guests.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core.

What You Bring

What We Offer

Work Authorization

Hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons

You could also learn more about employment with Four Seasons via the following channels :

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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