Loss Prevention Supervisor

Overview

Trains and supervisors house officers. Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete awareness of : scheduled group activities and house count; hours of operation; Fire, emergency procedures manual, and business continuity plan. Notify local authorities when situations warrant.
• Report and document any guest or employee incident.
• Health screening for all employees, contractors and visitors entering property. Provide badges for contractors.
• Issue radios, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
• Patrol the property, check all designated points and document all actions taken.
• Coordinate emergency situations. Investigate duress alarms and demonstrate proficiency with regards to the comprehension and use of all applicable codes.
• Receive radio and telephone reports of emergency situations. Determine nature, location, priority of emergency and promptly dispatch emergency response and back-up as necessary.
• Maintain vigilance of all monitors and alarm panels and be familiar with their operation. Familiarity with the operational use of the fire alarm enunciator panel.
• Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
• Resolve safety hazard situations. Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
• Respond to the scene of guest / employee accidents promptly; administer first aid / CPR; communicate specified information to EMS / medical personnel as required.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Report to scenes of vehicle accidents / thefts and document specified information.
• Coordinate lost and found items program. Document, organize and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
• Monitor surveillance cameras.
• Supervise the entire Loss Prevention staff assigned to the shift.
• Manage all fire alarms and emergencies within the property.

Qualifications

#J-18808-Ljbffr