Restaurant Operations Manager

Restaurant Operations Manager – Accor Join to apply for the Restaurant Operations Manager role at Accor Overview

Restaurant Operations Manager at Accor. We are a global hospitality company that values individuality, growth, and purpose. By joining an Accor brand, you write your own story and contribute to tomorrow's hospitality with Belonging, care for the world, and a relentless pursuit of excellence. What you will be doing

Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally. Develop and implement training programs to enhance staff skills, product knowledge, and service standards. Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs. Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front‑of‑house personnel, to ensure exceptional customer service and a positive work environment. Provide input to forecasting and budgeting requirements for the restaurants. Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability. Coordinate all restaurant needs with other related departments and department heads. Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers, drive guest satisfaction, and drive revenue performance for all outlets by establishing revenue targets per restaurant. Oversee performance appraisals of the restaurant management team. Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed. Ensure compliance with corporate guidelines and brand procedures as required. Control and manage supplies for each outlet and develop plans to reduce breakage. Build strong teams and promote collaboration; lead by example and provide regular, focused feedback to create a dynamic team. Qualifications

Bachelor’s Degree in Hospitality Management (preferred), or related field. Minimum of 2 years’ experience in managing a food and beverage service operation. Exceptional communication and interpersonal skills. Excellent computer software skills (Word, Excel, Outlook, etc.). Ability to speak and write English fluently. Ability to lead with cultural awareness in a diverse and dynamic environment. Knowledge of organizational planning, coordination and execution, including resource allocation, workforce planning and management, and leadership techniques. Knowledge of principles and processes for providing personalized services, quality service standards, and guest satisfaction. Additional Information

Our Commitment To Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

Hospitality

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