Duty Manager

About the job Mandarin Oriental Doha is looking for a Duty Manager to join our Front Office team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Mandarin Oriental is the awardwinning owner and operator of some of the most luxurious hotels resorts and residences located in prime destinations around the world with a strong development pipeline Increasingly recognised for creating some of the world s most soughtafter properties the Group provides legendary service inspired by Asian heritage whilst representing the very cuttingedge of luxury experiences Mandarin Oriental Doha is an intimate and stylish urban retreat blending Qatariinfluenced heritage with modern design Located in the heart of Msheireb Downtown Doha within walking distance to Souq Waqif Museum of Islamic Art and a short distance to the business district West Bay As Duty Manager you will be responsible for the following duties To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours Outcome and response must be circulated to the Senior Management General Manager and or Hotel Manager Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary followup is recorded and actioned Use time effectively and efficiently to Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager Chief Concierge Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team ERT As Duty Manager we expect from you Minimum 3 years of experience working in a 5star hotel environment A minimum of 2 years experience as a Duty Manager Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problemsolving skills Crisis management training experience Our commitment to you Learning Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath Colleague Wellness Finding the right worklife balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Retirement Plans When you show commitment to us we reciprocate We offer different retirement plans depending on the length of your service and your role A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets