Head of Strategy and Insights

An exciting opportunity has arisen for a dynamic Head of Strategy & Insights to lead strategy, research, insights, and programme management within a leading premium travel environment. You will shape the future of onboard experiences, driving innovation across customer strategy, cabin interiors, inflight entertainment, service, and food & beverage. By delivering actionable insights and clear roadmaps, you will ensure every initiative is backed by data, customer intelligence, and commercial impact. What you’ll be doing

Define long-term product and customer experience strategies. Provide data-driven recommendations to influence roadmaps and investments. Lead and inspire a high-performing Strategy, Insights & PMO team. Oversee governance, KPIs, and reporting frameworks to drive accountability. Stay ahead of consumer trends, competitor moves, and new technologies. What we’re looking for

10+ years in product strategy, customer experience, or innovation (aviation, travel, hospitality, or similar premium industries). Strong record of delivering measurable growth, efficiency, and customer satisfaction. Skilled at influencing senior stakeholders with data-led insights. Proven success leading teams through transformation. Commercial acumen with expertise in P&L, business cases, and portfolio management. Comfortable making sound decisions in complex, ambiguous environments. This role is ideal for a strategic leader with vision, commercial focus, and the drive to transform customer experiences on a global scale.

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