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Pool Restaurant Manager - Waldorf Astoria Doha Lusail

Hilton Worldwide, Inc.Qatar

5 days ago

Job description

Job Description - Pool Restaurant Manager - Waldorf Astoria Doha Lusail

A Pool Bar Manager is responsible for managing Pool Bar operations to deliver an exceptional Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

The Pool Manager is responsible for overseeing the Pool Bar's daily operations, ensuring efficient service, exceptional customer experiences, and compliance with financial and legal requirements.

Objectives & Goals

Effectively oversee and direct the Pool Bar in a smooth and operational manner
Manage all staff members in the agreed standard of food & beverage service during shift
Guide and lead by example in all areas of venue conduct
Liaise and co-operate effectively with all other associated members of staff in relation to all aspects of the production and service of food
Train and develop employees, ensuring they have the necessary skills to perform their duties
Promote the safe use of the Pool Bar, its equipment and building under the Health and Safety at Work acts, Hygiene and other regulations
Respond to any changes in the Pool Bar as dictated by the needs of the operations and the company
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Willingness to develop team members and self
Flexibility to respond to a range of different work situations

Job Activities

Customer Service

To provide a friendly, courteous and professional service at all times

To provide a quick and efficient service

To demonstrate a high standard of personal appearance and ensuring good personal hygiene

To ensure the agreed standards of food service are adhered to at all times

To manage employees ensuring that the correct standards and methods of service are maintained

To ensure the efficient flow of service and standards are constantly met during service periods

To ensure all customer requests and queries are responded to promptly and effectively

To positively deal with and learn from all customer complaints and comments

To actively seek feedback from customers on a regular basis

People Management

To build and maintain an efficient team of employees, driving the team towards the objectives of the business

To ensure that the restaurant’s personnel budgets are strictly adhered to

To recruit and select employees to the agreed staffing levels

To develop a learning culture and to ensure that all team members feel valued and rewarded

To produce employee rosters to ensure employee levels match the needs of the business

To ensure all new employees attend induction

To promote the training and development of staff to ensure standards are maintained, and monitor all training and development within the department

To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals

To manage all disciplinary and grievance issues within the department

To assess staff performance against the agreed skills and standards

To constantly monitor the grooming and personal hygiene of the team

Department Responsibilities

To ensure the department is maintaining its agreed level of operating performance at all times

To communicate and delegate activities to the team

To ensure all up selling opportunities are maximized within the department

To direct the setting up of the restaurant, ensuring all necessary work is completed prior to the commencement of service

To ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approved

To be aware of all relevant suppliers and their products and order accordingly as and when necessary due to business demand

To prepare department budgets or re-forecast, as requested by the General Manager For Restaurants & Bars

To ensure all department staff work hygienically and productively

To ensure the standards and controls for health and safety, hygiene, risk assessments, COSHH, manual handling and produce are maintained as prescribed by legislation, the company and independent auditors

To ensure that all restaurant personnel strictly adhere to manufacturer’s instructions of use of all machinery and equipment

To ensure that all restaurant equipment is maintained to operating specifications and to complete weekly maintenance lists where necessary

To manage along with the Human Resources department, the completion of all administrative documentation including processing all new starters onto payroll and the Tronc scheme

To have a detailed knowledge of department and hotel brand standards and be able to explain the standards to the team

To create and implement sales promotions and staff incentives, strictly requiring the authorization of the General Manager For Restaurants & Bars

To ensure that all in house control systems / audit requirements are adhered to at all times

Communication

To ensure all staff are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their work

To notify your staff to all menu changes, specialties, event menus and changes to standards prior to the commencement of service

To ensure that the daily briefings take place, in conjunction with the Chef

To develop an open culture of communication, both formal and informal

To communicate openly and clearly both verbally and in writing

To pitch information at the appropriate level

Making it Happen

Stimulate change, challenge assumption and ways of working to move the business forward

Develop a positive and direct relationship with all colleagues

Within the department, support a culture of pride, ownership and desire to exceed expectation

To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs

To understand what is happening in other venues in the property, the company, competitor restaurants and the external environment, and the implications for your own department

To plan ahead to ensure adequate resources are available

To be aware of potential highs and lows in the business and customer trends, and plan accordingly

What are we looking for?

To maintain a high customer awareness by approaching your job with the customers always in mind

To be financially aware of costs involved in the operations and are responsible to control costs

To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance

To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities

To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals

To ensure that the quantity of work is sufficiently productive under the normal business levels

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment.

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Restaurant Manager • Qatar

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