Front Office Supervisor

Overview Our mission is to be the best loved Boutique Hotel & Restaurant Company. We look for individuals to join our family who are passionate about providing genuine heartfelt care to guests, colleagues, owners and communities. We’re looking for a Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

Responsibilities

Supervise the efficient operations of reception including check in / out procedures

Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments

Demonstrate a high level of customer service at all times

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow and adhere to company brand standards

Assist other departments wherever necessary and maintain good working relationships with Team Members

Work with your Manager to identify a specific project to complete during your internship placement

What We Need from You

Previous experience in a 5 star luxury hotel

Desire to progress within the Hospitality industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

Must speak fluent English

What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.

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