Contact Centre Operations Lead for Citizen Services

A leading contact centre provider in Doha is seeking an Operations Team Leader to supervise a team of agents delivering high-quality services. The ideal candidate has 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role. Responsibilities include monitoring performance metrics, coaching team members, and ensuring adherence to operational standards. This position offers an opportunity to enhance service delivery and contribute to a positive team culture.

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