ITSM Developer

Job Description We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills

Bachelor’s degree in Computer Science, Information Systems, or related field.

Hands‑on experience with at least one ITSM platform (preferably Ivanti).

Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.

Experience with scripting languages (JavaScript, Python, PowerShell, or similar).

Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).

Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).

Strong understanding of databases (SQL / NoSQL) and data structures.

Good troubleshooting, debugging, and problem‑solving skills.

Experience with version control (Git) and CI / CD pipelines.

Key Responsibilities

Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).

Configure and develop APIs, web services, and middleware components to support ITSM processes.

Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.

Develop and customize workflows, business rules, and automation scripts within the ITSM platform.

Ensure integrations adhere to data quality, performance, and security standards.

Joining time frame : 2 weeks (maximum 1 month)

Seniority level Executive

Employment type Full‑time

Job function Engineering and Information Technology

Industries IT Services and IT Consulting

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