Assistant Housekeeping Manager - Training

Job Summary

The Housekeeping Assistant Manager Training is responsible for the development, implementation and continuous improvement of all training and onboarding programs within the Housekeeping Department. This role ensures that all team members are equipped with the knowledge, skills and service mindset required to maintain the exceptional luxury standards of Raffles and Fairmont. The incumbent works closely with department leaders to identify training needs, develop training materials and foster a culture of learning and excellence.

Key Responsibilities

• Develop, deliver and evaluate structured training programs for new and existing housekeeping colleagues including onboarding, refresher courses and cross-training.
• Conduct skills assessments and audits to ensure adherence to cleanliness, presentation and service standards.
• Collaborate with Supervisors and Managers to identify performance gaps and recommend targeted learning interventions.
• Ensure training content is up-to-date with current brand standards, hygiene protocols and luxury guest service expectations.
• Lead departmental orientation sessions for new hires and coordinate with HR on training records and compliance.
• Act as a mentor and role model demonstrating best practices in room inspections, guest interaction and team leadership.
• Track training KPIs, feedback and improvements using systems like Knowcross or HotSOS.
• Support overall operations as needed during peak periods or special events.

Qualifications & Experience

Minimum 3 years of progressive housekeeping experience in a luxury hotel environment.

Previous experience in a training supervisory or coaching role within housekeeping strongly preferred.

Strong communication and presentation skills; fluency in English required.

Knowledge of adult learning principles and training techniques.

Familiarity with Accor service standards and learning platforms (e.g. LMS Heartist Journey) is a plus.

High level of attention to detail, organization and guest service excellence.

Remote Work : No

Employment Type : Fulltime

Key Skills

Experience : years

Vacancy : 1

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