Event Operations Manager

Event Operations Manager

– Rosewood Doha

Job Summary :

To manage and supervise the Events department and oversee private event areas, ensuring company standards and surpassing guest expectations in quality and service.

Essential Duties and Responsibilities

Guest Satisfaction :

Deliver brand promise, reinforcing Rosewood Hotels and Resorts values.

Ensure associates provide excellent service across divisions.

Observe guest–associate interactions; coach staff as needed.

Resolve guest and associate complaints quickly and efficiently.

Maintain positive guest and colleague interactions.

Implement agreed beverage policy throughout the property.

Finance / Administration :

Assist the Director of Events with rota and staffing of events.

Prepare forecast and submit weekly labor cost to F&B Management.

Submit actual labor figures to F&B Management monthly.

Operations :

Manage the banqueting department to meet guest expectations and budgets.

Assign a supervisor to each event.

Plan equipment, linen, glassware, silver requirements.

Supervise full‑time and casual staff during set up and tear down.

Oversee the delivery and condition of supplier items.

Ensure rooms set up 1 hour before event or per the Banqueting Event Order.

Supervise events in accordance with guest wishes on event sheet.

Train new associates; ensure adherence to Company standards.

Maintain grooming standards for staff.

Conduct daily and monthly operations meetings with Director of Events.

Attend weekly BEO communication meetings and brief sales & marketing.

Handle last‑minute changes; coordinate with relevant departments.

Record all event items in Micros for invoicing; inform F&B of complaints.

Perform any additional duties as instructed by Director of Events.

Standard Responsibilities :

Adhere to Rosewood policies.

Act as brand ambassador; uphold brand integrity.

Model company values and culture.

Review brand and quality standards regularly.

Implement new technology to improve productivity.

Maintain inclusive environment with effective communication.

Support recruitment with Talent & Culture Department.

Develop training needs and support associates.

Lead by example in appearance and behavior.

Confidentiality :

Maintain confidentiality of company, guest, and associate information.

Health & Safety :

Comply with Health & Safety rules and procedures.

Wear appropriate protective clothing.

Report defects and accidents immediately.

Attend Fire, Health & Safety training.

Understand regulations, risk assessments, fire & bomb procedures.

Other :

Perform additional related tasks as needed; flexibility in working hours.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing – Hospitality

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