Insurance Telesales Agent

Insurance Telesales Agent

at

Commercial Bank

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Summary of role Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products to customers.

Key Accountabilities

Take and process orders in an accurate manner.

Handle grievances as required.

Go the “extra mile” to meet sales quota and facilitate future sales.

Keep records of calls and sales and note useful information.

Generating and qualifying leads from cold calling.

Managing, tracking and following up on leads by calling them.

Meeting monthly and quarterly sales goals in accordance with goals.

Creating and updating activity reports.

Handle queries and complaints to ensure quality of resolution within TAT.

Perform cross sell, digital migration or other initiatives as required.

Seek and promote feedback from customers via CSAT or survey for quality improvements.

Immediately escalated potential risk issues or customer dissatisfaction to Team Leaders.

Providing accurate and complete information to customers.

Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.

Key Requirements And Qualifications

Proven experience as telesales representative or other sales / customer service role.

Proven track record of successfully meeting sales quota preferably over the phone.

Good knowledge of relevant computer programs and telephone systems.

Ability to learn about products and services and describe / explain them to prospects.

Excellent communication and interpersonal skills.

Cool‑tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Minimum Qualifications

Bachelor’s degree in a related field.

3 years in Insurance Industry.

Knowledge, & Other Skills

Excellent communication and interpersonal skills.

Excellent time management and work under pressure.

Fluency in both English & Arabic (oral & written).

Account Management.

Territory Management.

Why Commercial Bank

Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.

An Innovation‑Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking.

Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.

A focus on Employee Well‑being & Work-Life Balance, ensuring a healthy and supportive environment for all team members.

Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance.

A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective.

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering

digital transformation

in Qatar’s banking sector, blending

digital‑first

approach to redefine banking through

innovative

solutions.

Disclaimer We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales and Business Development

Industries Banking and Insurance

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