Guest Experience Coordinator (Remote)

About The Flex

At The Flex , we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords.

We’re building a team of A‑Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast‑paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

The Role

As a Guest Experience Coordinator , you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout.

You’ll deliver fast, empathetic, and high‑quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting—it’s about crafting memorable stays, building trust, and turning guests into long‑term advocates of The Flex.

Key Responsibilities

• Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
• Oversee check‑ins, check‑outs, and in‑stay assistance to guarantee seamless guest experiences.
• Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
• Keep guests informed at every stage; tone and timing matter.
• Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
• Recommend add‑ons or local experiences that elevate stays and increase guest loyalty.

What You Bring

Why Join The Flex

If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.

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