Client Service & Relationship Executive

JOB PURPOSE :

To deliver seamless client experience by managing all service requests and maintaining strong client relationships. The role ensures that our clients receive timely, accurate, and professional support across all interactions, contributing to overall service excellence and client satisfaction.

KEY ACCOUNTABILITIES :

Serve as the primary point of contact for our clients and licensees, ensuring all service requests and queries are handled professionally and in a timely manner.

Proactively build and maintain strong client relationships to enhance satisfaction, loyalty, and engagement with our platform.

Manage onboarding and service delivery processes in coordination with internal stakeholders

Provide accurate and updated information to clients on policies, processes, and regulatory requirements.

Monitor and track service requests, ensuring SLAs are met and issues resolved effectively.

Support client engagement sessions, orientations, and our events.

Collect and communicate client feedback to improve services and identify development areas.

Liaise with internal departments to resolve client issues and ensure clear communication.

Facilitate collaboration across teams to provide consistent and efficient client service.

QUALIFICATIONS, EXPERIENCE and SKILLS :

Bachelor’s degree in business administration or relevant fields

Certifications in CRM

Minimum 4 years of relevant experience in client relations, customer care, relationship management or relevant fields

Good written and oral communication skills

Good interpersonal skills

Good problem-solving skills

Highly organized, planning skills and ability to multitask / respond to a variety of demands

Business acumen

Analytical skills with attention to details

Focus on customer care and teamwork skills and ability to deal with people sensitively and to use initiative in tackling problems

Results focus for clients and organization objectives

Open to new ideas

Excellent command of English. Arabic is an advantage

Our Industry : Semi-governmental

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