Reservation Agent - Arabic Speaker

Overview

Join to apply for the Reservation Agent - Arabic Speaker role at Wyndham Hotels & Resorts EMEA.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Communicate effectively with other hotel departments to ensure seamless guest experiences.
• Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
• Confirm reservations and send booking confirmations to guests promptly.
• Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
• Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
• Monitor room availability and make recommendations to maximize occupancy and revenue.
• Prepare daily reports on reservations, cancellations, and no-shows.
• Maintain accurate records of guest interactions and transactions.
• Assist with administrative duties as assigned by the Reservations Manager.

Qualifications

Employment type

Seniority level

Industries

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