Front Desk Agent

Overview

A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage check-in and check-out procedures efficiently.
• Verify guest information and provide room keys and relevant details.
• Address guest inquiries, requests, and concerns promptly and courteously.
• Provide accurate information about hotel services, amenities, and local attractions.
• Ensure a high level of guest satisfaction through attentive and personalized service.
• Handle room reservations via phone, email, or in person.
• Update and manage booking systems accurately.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. Communicate special requests or VIP guest details to relevant teams. Attend daily briefings and contribute to team discussions.
• Process payments, issue receipts, and manage billing inquiries.
• Maintain accurate records of transactions and guest accounts.
• Handle guest complaints or issues with professionalism and empathy.
• Escalate unresolved matters to supervisors or management when necessary.
• Promote hotel services, upgrades, and special offers to guests.
• Identify opportunities for upselling to enhance guest experience and revenue.
• Maintain organized records and documentation.
• Manage incoming calls and emails efficiently.
• Ensure the front desk area is clean, organized, and welcoming.

Qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria - West Bay Doha

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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