Warranty Supervisor

JOB PURPOSE Supervise that warranty and recall process are carried out to the highest standards of quality to ensure customer satisfaction as well as departmental profitability KEY RESULTS AREAS DELIVERABLES AND KEY ACTIVITIES Recall Supervision Supervise in recording checking and processing all the claim information in line with manufacturer warranty procedure Monitor all manufacturer recall and enhancement programs and ensure adherence to warranty audit requirement Monitor and investigate unsettled and short paid claims and take the appropriate measures Supervise record and control the system for parts returns and inspections Control the warranty system in order to avoid the risk of loss to the company Reconciling all warranty receivables and working with accounting department to obtain payment Supervise all warranty jobs are carried out as per manufacturer warranty policy Activities Coordinate with the Parts department to ensure the availability of warranty and recall parts required Liaise with Service Advisor to follow up and achieving recall targets Coordinate with Warranty Administrator for getting manufacturer approval for any warranty repairs Ensure to maintain all service and customer records as required by manufacturer Delivery Supervise warranty repair process are running as per dealer standard and report to workshop manager if any measurement has to be taken to improve service process Help to ensure high customer satisfaction level in respect of warranty work performed Ensure that correct charges are made as appropriate on goodwill claims Provide appropriate guidelines to Warranty Administrator for resubmitting the rejected claims with the proper correction Monitor and prepare warranty reports and submit to the management Support Circulate new and uptodate warranty information and literature for new vehicles and repair procedure Update technical information TSB Recall and pass the same to the technicians Liaise with dealer operation manager to ensure that explanation are given for work undertaken where appropriate and assist the manufacturer s warranty auditor in reviewing the dealership records Management Lead and motivate the employees towards team solidarity and exemplary performance in order to maximize productivity and harmony Share knowledge experience and advice to the technical team and provide feedback guidance and assistance Provide inputs for staff appraisals to assess and improve employee s effectiveness in meeting current and future needs of the team Ensure that all technicians in their team are up to date on all trainings given by the Division Orient new technicians from work hours and use of equipment to job expectations and procedures to familiarize them with work surroundings Coach and develop the job related skills of technicians to facilitate improvement of their job performance Ad Hoc Activities Carry out other tasks and activities as and when requested by Management within the context of the Division s scope and requirements Carry out instructions or request on time and within the satisfaction of the requestor Provide assistance to teammates in case of problems without sacrificing their own work Carry out other tasks and assignments besides the roles and responsibilities defined above as assigned by the Division Management