Client Service Manager

Overview

Airswift is a leading workforce solutions provider to the STEM industries. For over 40 years Airswift has transformed lives through international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business that cares about wellbeing, community engagement and our planet. We plant a tree for every person placed in a job globally and invest in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Client Service Manager is responsible for managing and expanding relationships with specifically assigned clients. This role focuses on driving growth through existing and new service lines, ensuring high levels of client satisfaction, and maintaining strategic alignment between Airswift’s offerings and client needs. The CSM acts as a trusted advisor to key stakeholders and is accountable for the compliant execution of commercial agreements, delivery excellence, and overall account health.

Principle Accountabilities

• Client Relationship Management

Develop and maintain trusted advisor relationships with key client stakeholders, line managers, and executive sponsors.

Drive growth through existing service lines and identify opportunities for new service offerings.

Obtain client work orders and authorizations, ensuring execution is compliant and commercially acceptable.

Communicate with internal functions to ensure pricing models are accurate and adhered to.

Monitor account margins and work with Finance to ensure debt collection and fulfillment of commercial terms.

Understand clients’ upcoming strategies and objectives to ensure Airswift’s sales and delivery models remain aligned.

Skills, Knowledge, and Experience

Essential

What we can offer you

Our Core Values

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Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.

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