Assistant Housekeeping Manager

Responsibilities

• Adheres at all times to Banyan Tree Dohas quality and service standards consistently embodying the brands values and ethos.
• Acts as a role model of conduct teamwork and leadership within the hotel team maintaining a positive and proactive attitude while leading by example.
• Maintains excellent courtesy toward guests respecting their privacy and adapting to their needs at all times.
• Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper adapting chain-provided standards to maximize hotel efficiency.
• Implements operational methodologies at both operational and supervisory levels including administrative processes and quality controls to ensure adherence to standards.
• Trains and mentors teams leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.
• Supports supervisory teams in their tasks as operational requirements demand showing consistent support and leading by example to ensure guest satisfaction.
• Audits as many rooms as possible both occupied and unoccupied during morning and turndown services ensuring strict compliance with standards while considering guest preferences.
• Places special emphasis on guest preferences leading the team in this regard promoting personalization and ensuring attention to detail in daily tasks.
• Maintains constant supervision of all hotel areas to ensure optimal condition coordinating with supervisory teams to address deficiencies or incidents.
• Serves as the main point of reference for client-related situations managing complaints related to the department and ensuring effective communication among all parties involved for resolution.
• Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork delivering a luxury experience to guests.
• Acts as a key figure in conveying new ideas processes and projects to the team ensuring decisions are effectively communicated throughout the department.
• Prepares staff schedules based on hotel occupancy and needs including events or special functions ensuring the team size is appropriate for task completion.
• Performs administrative tasks assigned by the Executive Housekeeper with a special focus on cost-control processes.
• Establishes maintenance protocols for equipment including routine inventories and periodic functionality checks.
• Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.
• Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.
• Actively shares inspection results with the team using this information to recognize accomplishments and identify areas for improvement.
• Handles client-related incidents with precision including lost items locked safes damage claims and other guest concerns.
• Manages pest-related incidents and ensures proper procedures are followed.
• Has thorough knowledge of the hotels infrastructure services and schedules sharing this information with guests as needed.
• Stays informed daily of all hotel events VIP guests functions and special situations ensuring communication with the team to promote daily operational awareness.
• Supports the Executive Housekeeper in their duties acting as their substitute during absences attending daily hotel meetings and presenting projects.
• Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.

Qualifications

Remote Work : No

Employment Type : Full-time

Vacancy : 1

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