IT Manager

The IT Service Delivery Manager is accountable

for providing technical management and the provision of robust IT services

across the BSL Group.

Reporting directly to the Head of Business

Operations & Procurement, the post

holder is responsible for the installation, commissioning and ongoing support

of all aspects of the IT solution in support of the BSL Group.

Additionally, the post holder is responsible

for all day-to-day administration and support activities of the IT solution in

place for the BSL Group.

This role will be based in BSL Qatar’s Head

Office supporting operations and Entities across the BSL Group. It is required

to deliver co-ordination and execution of the Non-Recurring and Recurring IT

aspects of the IT Services. The role requires liaison with teams within our JV

Partner Services, reach back ranging from technical help to management aspects

of the cloud network.

Duties and Responsibilities

Accountable for Solution Implementation and

Support : Lead

the coordination of IT system installation, commissioning, and ongoing

performance, ensuring alignment with business needs.

Provide

expert technical support and strategic recommendations to the Operations and

Procurement teams during IT-related third-party negotiations.

Oversee

and execute routine system maintenance, ensuring optimal performance and

security.

Act

as a key liaison with internal stakeholders across the group, delivering clear

reports and updates on IT solutions.

Assist

in the governance and management of IT infrastructure and cloud-based

solutions, ensuring compliance with business and regulatory standards.

Support

and enhance business applications hosted on the Azure platform, including ERM

software and customer-facing hardware solutions.

Work

closely with Procurement to oversee the procurement, lifecycle management, and

deployment of IT assets.

Manage

administrative functions for application platforms, including user account

creation, role management, and permissions.

Oversee

and optimise SharePoint usage and administration to enhance collaboration and

document management.

Stakeholder Management :

Establish

and maintain effective communication with key project stakeholders to foster

collaboration and transparency in IT initiatives.

Engage with JV Partner Services to ensure

alignment with IT solution strategies, gaining buy-in for deployment plans.

Digital Transformation & IT, Data and

Digital Strategy

Drive

the development, implementation and continuous improvement of BSL’s IT, Data and

Digital Strategy, ensuring alignment with business objectives and future growth

plans.

Spearhead

digital transformation projects to modernise IT infrastructure, enhance

operational efficiency and drive innovation across the organisation

Identify

opportunities to leverage emerging technologies, automation and AI-driven solutions

to optimize business processes and enhance user experience.

Collaboration

with senior leadership, and external vendors to ensure successful

implementation of digital initiatives managing change effectively across the

Organisaiton

Establish

frameworks for data governance, analytics and reporting enabling informed

decision making and ensuring data security and compliance

Monitor

industry trends, evaluate new technologies and recommend strategic investments

that drive digital innovation and business efficiency.

Project

Management : Lead

reporting efforts on IT development, deployment, and ongoing service

performance during mobilisation and operational phases.

Ensure

IT projects meet deadlines and adhere to the governance framework of JV Partner

Services concerning cloud network management.

Assist

in risk assessment and mitigation strategies to enhance the success of IT

solution roll-outs.

Supplier Management :

Build

and maintain strong relationships with UK based and offshore IT suppliers to

ensure high quality service delivery.

Monitor

and manage the performance of Qatari based IS / IT suppliers, ensuring compliance

with service agreements and business expectations.

Conduct issue analysis and troubleshooting

for IT hardware and software to ensure uninterrupted service availability for

business operations. Create

and update documentation to promote efficiency and continuous improvement.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a

related field is highly desirable.

Certifications in IT infrastructure (e.g., CompTIA, ITIL) are highly

desirable.

Microsoft Azure Administrator certification is preferred.

Project Management certification (e.g., PRINCE2, PMP) is an advantage.

Strong understanding of IT systems, infrastructure management and cloud based

platforms (especially Microsoft Azure).

Proven experience in managing business applications and platforms,

including ERM software and SharePoint administration.

Familiarity with vendor and supplier management, particularly in IT

procurement processes.

Knowledge of IT governance and compliance frameworks, including

experience working within structured governance systems (e.g., JV Partner

Services Governance Framework).

Hands on experience troubleshooting and supporting hardware and software

issues.

Excellent project management skills, with the ability to oversee

end-to-end deployment and management of IT systems.

Strong technical support capabilities, providing clear and effective

solutions during negotiations and issue resolution.

Proficient in managing and administering user accounts, permissions, and

security controls across platforms.

Effective communication skills, with the ability to deliver clear

updates to stakeholders and liaise with suppliers.

Analytical problem-solving skills, ensuring quick resolution of

IT-related issues.

Highly organised, with the ability to manage competing priorities and

maintain high levels of accuracy and efficiency.

BSL’s Core Competencies

are : Collaboration, Trust, Customer Focus and Change Leadership.

The specific competencies for this role

are : Influence and Persuasion, Critical Thinking, Coaching & Mentoring and

Vision.

#J-18808-Ljbffr