Waiter

Job Description

WAITER – JOB DESCRIPTION

A Waiter is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience. The role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced hospitality environment.

Key Responsibilities

Guest Service & Interaction

Greet guests warmly and escort them to their tables.

Present menus, explain dishes, and make recommendations.

Take accurate food and beverage orders and relay them to the kitchen and bar.

Serve meals and drinks promptly and professionally.

Check back with guests to ensure satisfaction and address additional needs.

Handle customer complaints politely and efficiently.

Order Handling & Table Management

Ensure orders are delivered correctly and on time.

Upsell menu items and promote daily specials to enhance guest experience.

Set up tables, clean dining areas, and maintain table presentation standards.

Process payments using POS systems and issue receipts.

Coordinate with kitchen and bar staff for smooth service flow.

Dining Room Operations

Prepare service stations with supplies (cutlery, napkins, condiments, water).

Assist with clearing tables and resetting for new guests.

Follow FIFO practices and ensure food safety standards are maintained.

Support the team during peak service hours and special events.

Health, Safety & Hygiene

Comply with restaurant sanitation and hygiene policies.

Handle food and beverages safely according to HACCP guidelines.

Report any maintenance or safety issues to management.

Skills & Competencies

Excellent communication and interpersonal skills

Strong customer service and guest relation abilities

Ability to multitask in a fast-paced environment

Knowledge of table service, food, and beverage basics

Teamwork and coordination with staff

Cash handling and POS system skills

Friendly, professional, and welcoming attitude

Qualifications

High school diploma or equivalent (preferred)

Previous experience as a waiter / waitress (advantage)

Basic knowledge of food & beverages

Fluent communication in English; additional languages are a plus

Requirements

Skills & Competencies

Excellent communication and interpersonal skills

Strong customer service and guest relation abilities

Ability to multitask in a fast-paced environment

Knowledge of table service, food, and beverage basics

Teamwork and coordination with staff

Cash handling and POS system skills

Friendly, professional, and welcoming attitude

Qualifications

High school diploma or equivalent (preferred)

Previous experience as a waiter / waitress (advantage)

Basic knowledge of food & beverages

Fluent communication in English; additional languages are a plus