Store Manager

Store Manager – Apparel Group Position Objective : Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets, and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Key Responsibilities

Financial : Drive the store team to achieve the store target and store KPIs. Ensure store shrinkage remains below 0.2% of sales. Process : Conduct regular financial and stock audits; regularly update, track, and communicate the store dashboard; maintain visual merchandising (VM) standards; maintain employee records (leave management, passport, performance and conduct history, roster management); oversee day-to-day store operations including opening and closing procedures; set and achieve sales targets, monitor KPIs, and analyze performance to identify areas for improvement; conduct regular team meetings; implement and enforce company policies and procedures; communicate with higher management on performance, challenges, and opportunities; develop and implement action plans based on performance metrics; maintain back-store operations and replenishment; implement security measures to prevent theft and ensure safety; recruit, train, and develop a high-performing sales team; monitor and manage store expenses, budgets, and financial goals. Customer : Drive the team to achieve club apparel, NPS and DSES goals; maintain relationships with mall management; communicate store-related activities with the office back-end team; address customer inquiries and concerns promptly and strive to exceed expectations; manage people in relation to performance and conduct. Learning : Up-skill self and team; create a pipeline of future store managers; identify learning gaps and address them; conduct training sessions for new hires and ongoing product knowledge sessions for the team. Qualifications and Experience

The ideal candidate should have 5+ years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills; proven success in enhancing customer engagement and achieving / exceeding sales KPIs. A bachelor’s degree in business administration, retail management, or a related field is often preferred. Seniorities and Employment

Seniority level : Mid-Senior level Employment type : Full-time Job Function and Industry

Job function : Sales and Business Development Industries : Retail Note : This job description includes essential duties and responsibilities but does not restrict the work to these tasks. EEO statements and any legally required notices remain applicable.

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