Service Management Specialist
Fusion OutsourcingDoha, Ad-Dawhah, Qatarمنذ يوم 1
الوصف الوظيفيDesign, implement, and continuously improve ITSM processes and service workflows aligned with organizational goals. Manage service reporting and SLA dashboards, ensuring accuracy, transparency, and useful performance insights. Lead ITSM process architecture reviews to enhance efficiency and maturity levels. Conduct service analytics to identify improvement opportunities and support data-driven decision-making. Collaborate with cross-functional IT teams to optimize end-to-end service delivery and enhance user satisfaction. Maintain ITSM documentation, process maps, and performance metrics for audit and governance requirements. Bachelor’s degree in Computer Science, Information Technology, or a related field. ITIL Expert or ITIL Managing Professional certification preferred. Strong understanding of ITSM tools such as ManageEngine, ServiceNow, or BMC. At least 8 years of experience in IT Service Management, including a minimum of 3 years in a senior ITSM role. Proven experience in process design, improvement, and governance across Incident, Problem, Change, and Service Level Management.
Job Summary
The Service Management Senior Specialist is responsible for overseeing core ITIL service management functions, including incident, problem, change, and asset management. The role ensures service continuity, timely resolution of disruptions, adherence to service levels, and continuous improvement of IT processes. The position also involves trend analysis, root cause analysis (RCA), maintaining asset data integrity, and supporting change initiatives while aligning with organizational IT governance standards.
Required Skills
- Expertise in ITIL-based process architecture and ITSM governance.
- Advanced analytical and reporting skills, including KPI / SLA tracking and trend analysis.
- Strong communication, documentation, and presentation capabilities.
- Ability to translate service performance data into actionable recommendations.
Key Responsibilities
Minimum Qualifications
Minimum Experience
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Management Specialist • Doha, Ad-Dawhah, Qatar
الوظائف ذات الصلة
Our client, a leading luxury automotive brand, is seeking an experienced.The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through ...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Asset Management Expert – Qatar
Qatar Electricity & Water CompanyQatar A bachelor’s degree in engineering, from a reputable university, with a preference for candidates holding an MBA or any professional certificates.
ACCA, CFA, etc.Leverage strategic asset management...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Asset Management Leader - Lifecycle & ROI Optimizer
Qatar Electricity & Water CompanyQatar A leading energy provider in Qatar seeks an experienced asset manager to optimize asset performance and ensure compliance with operational standards.
The ideal candidate should have over 12 years of...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Service Delivery Manager : IT Managed Services (Relocation)
Black Pen RecruitmentDoha, Ad-Dawhah, Qatar A leading recruitment agency is seeking an experienced Service Delivery Manager to join a Microsoft Business Solutions team.
The role involves managing customer service contracts and ensuring excell...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Shared Services Analyst / Specialist (Consutant & Senior Consultant)
Strategic Aerospace Services WLLDoha, Ad-Dawhah, Qatar We are seeking senior Shared Services professionals at the Consultant and Senior Consultant levels to provide strategic leadership, enterprise-wide advisory, and governance for centralized support ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Consultant, Ambulance Services : GBP165000 – GBP175000 per annum Full expat benefit package
Network Medical Middle East Limited.Qatar This post will be with the main provider in Qatar of secondary and tertiary healthcare within the country.All hospitals are accredited by JCI.
To meet the needs of a rapidly growing population, ambi...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Asset Management Senior Specialist
Fusion OutsourcingDoha, Ad-Dawhah, Qatar The Asset Management Senior Specialist develops and implements strategic asset management plans and oversees the complete asset lifecycle from acquisition to disposal.
The role includes managing ass...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Asset Management Senior Specialist
ECCO Gulf Majorel QatarQatar The Asset Management Senior Specialist is responsible for developing and implementing strategic asset management plans and overseeing the full lifecycle of IT assets—from acquisition to retirement....أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Asset Management Senior Specialist
ECCO Gulf WLLQatar Asset Management Senior Specialist.The Asset Management Senior Specialist is responsible for developing and implementing strategic asset management plans and overseeing the full lifecycle of IT ass...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Field Services Lead : Drive Customer Growth & Ops Excellence
HoneywellQatar A leading global technology company is seeking a Field Operations Manager in Qatar to manage and develop Field Service Specialists.
You will drive operational excellence and ensure compliance with s...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Correspondence Management System Senior Developer
ECCO Gulf Majorel QatarQatar The Correspondence Management System Senior Developer leads the design, development, and maintenance of correspondence modules within the Laserfiche and EDRMS ecosystem.
The role ensures efficient a...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Networking Managed Services Engineer (L2)
NTT DATAQatar Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Asset Management Senior Specialist
Fusion Outsourcing and ServicesDoha, Ad-Dawhah, Qatar The Asset Management Senior Specialist develops and implements strategic asset management plans and oversees the complete asset lifecycle from acquisition to disposal.
The role includes managing ass...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Guest Experience Specialist — F&B Service
Marriott Hotels ResortsQatar A leading global hospitality company in Qatar is seeking a Guest Service Expert.This full-time position involves enhancing guest experiences through service and hospitality excellence.Ideal candida...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Service Expert
Confidential CareersDoha, Ad-Dawhah, Qatar The SMAF oversees fleet-wide operations to ensure safety, reliability, and compliance with New Energy bus service standards.
The fleet includes vehicles powered by electricity, natural gas, hydrogen...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Correspondence Management System Senior Developer
Fusion OutsourcingDoha, Ad-Dawhah, Qatar The Correspondence Management System Senior Developer leads the development and enhancement of correspondence modules integrated with Laserfiche and the broader EDRMS ecosystem.The role ensures sys...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Senior Infrastructure & Cloud Specialist
ECCO Gulf WLLDoha, Ad-Dawhah, Qatar Senior Infrastructure & Cloud Specialist.Senior Infrastructure & Cloud Specialist.Strong architectural understanding of Microsoft Azure, AWS, and / or GCP services — Compute, Storage, Net Servicesing...أظهر المزيدآخر تحديث: منذ يوم واحد
Service Manager
Top Notch ConsultancyDoha, QatarQuick Apply
- عَرْضٌ مُرَوَّجٌ له
F&B Supervisor — Lead Service & Team Growth
HiltonQatar A leading global hospitality company in Qatar seeks a Food and Beverage Supervisor to oversee operations of Food and Beverage outlets.
The successful candidate will ensure guest satisfaction, manage...أظهر المزيدآخر تحديث: منذ يوم واحد