D365 CE Techno-Functional Consultant – Solution Architect Job ID : 273286

Job Description : D365 CE Techno-Functional Consultant – Solution Architect

Role Overview

We are seeking a highly experienced Microsoft Dynamics 365 CE Techno-Functional Consultant / Solution Architect to lead the design, implementation, and optimization of Dynamics 365 Customer Engagement solutions. The role requires deep technical expertise, strong functional knowledge, and proven experience in delivering enterprise-scale CRM solutions.

Key Responsibilities

Lead the end-to-end implementation and optimization of Dynamics 365 CE (Customer Service, Customer Voice, Field Service).

Conduct requirement gathering, solution design, and Fit-Gap analysis with business stakeholders.

Configure workflows, business rules, security roles, Power Automate flows, and data models .

Customize CRM using JavaScript, C#, .NET, TypeScript, Power FX, and plugins .

Develop and deploy Power Apps (Canvas & Model-Driven) and extend CRM functionalities.

Integrate Dynamics 365 with third-party applications (payment gateways, portals, AI solutions).

Design and manage REST / OData APIs, microservices, Azure Functions, and cloud-native extensions .

Oversee DevOps pipelines (Azure DevOps, GitHub Actions, Jenkins) for build and release management.

Implement data migration and ETL processes (SSIS, Data Factory, Data Export Service).

Ensure compliance with GDPR, security best practices, and governance policies .

Support user adoption, training, and change management programs.

Lead projects using Agile (Scrum / SAFe) and Waterfall methodologies.

Qualifications & Experience

14+ years of IT experience, with 7+ years focused on Dynamics 365 CE & Power Platform .

Proven expertise in solution architecture, CRM configuration, customization, and integration .

Strong knowledge of Customer Engagement modules (Sales, Customer Service, Voice, Field Service).

Skilled in Power Platform (Power Apps, Power Automate, Dataverse, Power BI).

Proficient in cloud-native technologies (Docker, Kubernetes, Azure Functions, Service Mesh).

Strong experience in API integration, DevOps, and data migration .

Excellent stakeholder management, requirement analysis, and project delivery skills.

Certifications (Required / Preferred)

Required :

Microsoft Certified : Dynamics 365 Solution Architect

Microsoft Certified : Power Platform Solution Architect

Microsoft Certified Solutions Developer (MCSD)

Preferred :

PMP or equivalent project management certification

Microsoft Certified : Managing Dynamics Implementations

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