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Customer Service Agent (Qatari & children of Qatari mother)

Customer Service Agent (Qatari & children of Qatari mother)

Commercial BankDoha, Ad-Dawhah, Qatar
6 منذ أيام
الوصف الوظيفي

Customer Service Agent (Qatari & children of Qatari mother)

Job Summary

To deliver day‑to‑day customer‑facing activities within branch for existing and new customers, in order to provide high quality of customer service to add value for the business.

Key Accountabilities

  • Meet and build rapport with CBQ branch customers, to ensure customer satisfaction and open business opportunities for the bank.
  • Advise customers on all aspects of CBQ products and services, in order to generate sales opportunity for the bank.
  • Execute branch initiatives by promoting and educating customers to use alternative banking channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct, etc.) to drive profitability and optimize services.

Other Accountabilities

  • Assist customer in completing required formalities as per customer’s need and CBQ requirements, preparing and forwarding them for further processing.
  • Conduct follow‑up and monitoring for customer application with regard to established guidelines and service standards, to ensure requests are processed in a timely manner.

    • Education

  • Bachelor’s Degree in a business‑related major

    • Seniority Level : Entry level

    Employment Type : Full‑time

    Job Function : Other

    Industry : Banking

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