NOC Engineer

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

The NOC Engineer has the responsibility of monitoring the network, servers and any telecommunications equipment in the company environment including CBQ ATM environment. When the system malfunctions, the NOC IT Service Assurance Coordinator should be able to identify responsible unit and raise a ticket in ITSM or inform the resolution team directly (during OOH). Coordinate the process of incident resolution and further investigation of the root cause within companies’ Problem management process.

Key Accountabilities

• Monitor alerts for various sub-systems and react by raising incidents in the ticketing system.
• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalation when needed.
• Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
• Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalation when needed.
• Drive root cause analysis.
• Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders.
• Participate in the ongoing Incident Management process improvements.
• Collect and record all required incident details for input into Problem Management's root cause analysis process, management reporting metrics and follow-up major incident reviews.

Other Accountabilities

Qualifications and Experience

Why Commercial Bank :

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer : We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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