Soft Service Manager

Job Description

Job Summary :

AtkinsRéalis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.

Key Responsibilities :

• Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
• Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
• Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
• Conduct regular audits and inspections to ensure service excellence and continuous improvement.
• Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
• Coordinate with other FM departments to ensure seamless integration of soft and hard services.
• Manage budgets, procurement, and resource planning for soft services.
• Foster a culture of customer service excellence and staff development.

Prequalification / Certification :

Why choose AtkinsRéalis?

Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.

AtkinsRéalis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.

Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.

We pursue this commitment by :

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.